Category Archives: Philosophy of Persuasion

4 More Sneaky Tricks That Influence Your Decisions

mind-control

1. Blatant Indicators of Positive Reputation Beat Subtle Luxury

Consider a face-off between the Toyota Prius and… a stylish Lexus.

Even Lucifer Himself couldn’t make me drive a dorky Prius.

But a recent split-test between these 2 cars revealed that when shopping in public, people are willing to spend more on a product they don’t really want as long as it makes them look like positive contributors to the greater good of society.

When the whole world’s looking (and can see the “green” eco-conscious logo) people buy the doe-eyed Prius. Then as you lock ‘em up in a room with no one to judge, they turn into me… a shameless consumer of pretentious luxury. The heated steering wheel. The baby seal skin leather seats. Plumes of toxic exhaust from a rumbling engine. Sickeningly delicious cheeseburgers in non-biodegradable containers.

Oh yes. We consumers are a dastardly lot.

And for the same reason, this is why clothes and other products with big, blatant logos sell better than those with more concealed identities:

Louis Vuitton’s classic “LV” on their bags. Abercrombie & Fitch’s garish tags. Polo Ralph Lauren’s pony. Apple’s glowing chrome apple.

People seek out the brands that best display their own particular set of personality traits. Regardless of what “flavor of the month” personality analysis books you may have read (not your fault, publishers barf up more of them than any sane person can handle), all human traits can be summed up as a measure of these 6 characteristics:

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The Big Money Secret People Will Kill You For

Dean Kamen spent 10 years of life and $100,000,000 developing the Segway, a gyroscopically balanced transportation device.

Investors predicted it would crush golf carts, wipe out global warming, and render cars obsolete in big cities. It was hyped through the roof as some kind of “mystery transportation device” that would “revolutionize how we travel.”

They invested in factories to crank out 480,000 Segways per year to make way for what would surely be an explosive phenomenon.

Personally I too was excited at the time, thinking someone had at long last invented the hover board from one of my favorite movies, Back To The Future 2.

Imagine my complete disappointment when, in 2001, the Segway was released… to the thrill of no one. Consumers took one look at it and yawned. It was nothing more than a $3,000 glorified scooter… and one that made you look like a total dork at that.

Eight years later now in 2009, sales just passed 50,000… TOTAL. It’s target customers are fat mall cops.

(Since then, Dean has moved on, working to invent a water purifier that runs on bull shit… literally.)

I mention this catastrophic failure because it demonstrates in gory detail THE biggest money secret of all time.

…A secret so valuable that once you truly figure it out and put it to work, you will be envied… you will be hated… and men and women from all walks of life may even seek to murder you for it.

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Weird Hidden Forces That Shape Our Decisions

I was in the mall yesterday when a sterile female voice echoed through the PA:

“…And remember, please drive home safely. We want you to be our customer for a long time, so we do care about your safety,” she ended suddenly chipper,“Thank you!”

At first blush the recorded fembot’s words would fly over my head, barely noticed among a sea of commercial background noise. But this time, for whatever reason, I paid attention… and could scarcely believe what I’d just heard.

She might as well have said:

“…And remember, get back to work soon. We want to suck as much value out of your pathetic average lifespan of 78 years as possible. That’s our logical justification for your safety. Thank you!”

A month ago, I turned 27 years old… am I really getting this cynical already? Geezus, what would I be like as an old man? Or am I finally waking up to some sort of Matrix-like Truth?

Or maybe… I just think too damn much.

Whatever the case, my sleepwalk was disturbed and what I discovered gnawed on my mind. As a marketer, if I’m trained to keep an eagle eye on these hidden forces that direct our thoughts every day and many still fly right over my head… what must it be like for the average person to whom these messages are aimed?

Damn.

Subtle influences are all around us. In the next couple posts, I’ll share some of the most useful and interesting I’ve discovered during the past few months.

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50 Things Your Customers Want You To Know

customer-serviceA few days ago I was clearing out some of the old BS paperwork in my file when I came across this little gem.

I’m not sure who originally wrote it or where I even got it – but whoever it was really knew what they were talking about.

So here it is for you in full glory, 50 Things Your Customers Want You To Know – plus some of my own comments scattered around here and there.

Try to look and see what areas you’re failing at with your own customers. Chances are, if you just tweaked what you’re doing a little differently, you’d reduce refunds, sleep more comfortably at night and make a whole hell of a lot more money.

#1. I don’t need you to be perfect, but I do need to know I can rely on you.

Greg’s Aside: In fact, my experience has been that you get BETTER responses from customers when you openly admit flaws and confess shortcomings. The more “real” you become to them, the more tolerant they’ll be and the more likely they’ll buy again from you in the future. An important part of marketing is managing expectations. If your service is shit but your product delivers as promised, you won’t get any complaints if everybody understands the deal up front.

#2. Telling me what you don’t know makes me trust you.

Aside: People get suspicious of the man who has all the answers. They’ll think you’re hiding something and unless you’re God Himself, they’re probably right. It’s a lot better to explain what you’re NOT the best at, and then turn it around with a statement like “…but as long as that doesn’t apply to you, I can help with X…” Then they’ll be far more likely to go for it.

#3. It means a lot when you take the time to thank me for my business or a referral.

Aside: Don’t be an ass and skimp on this. Make a real phone call. Send a real honest-to-God thank you note, handwritten on physical paper. Do NOT Hallmark this. You’ll be shocked silly when you see the response.

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46 Persuasion Tricks

persuasionHave you ever read a great book that could’ve been written with the same amount of punch (or better) in only a few pages?

I run across books like this all the time. Most of them are too wordy or take too long to cut to the heart of the matter.

Authors (especially mainstream authors who depend on large volume sales via Amazon.com, Barnes & Noble, Borders, airports, etc.) usually fluff up their content by a couple hundred pages for 2 reasons:

1. To make themselves look smarter, more authoritative.

and…

2. Because most people (a.k.a. the mindless mainstream) don’t like to pay $30, $17, or even $12 for a 15 page book.

Hand the mainstream buyer a few power-packed pages loaded down with money-making meat they can fire up immediately and most will balk at the price. Nevermind whether those 15 pages are worth 200 times what you’re asking or not. They’d ship it back and pound their fists for a refund at once. Truth be damned.

Why?

Because in the hands of a loser, the Keys to the Kingdom are
just another set of keys collecting dust on a rusty ring.

One book I read recently did an unusually good job at keeping things pithy. It was a book on persuasion and any one of it’s lessons could net you some serious dough, and possibly even change your life forever.

(Aside: Hmm… there’s that oft-worn phrase “change your life” – we hear it so much these days it’s nearly lost all meaning. And when we do associate it, it’s usually with a positive thing like making more money or finding a lover. But what if I came over to your house right now where you’re sitting at your computer and chopped off your left foot? Would that “change your life” forever? Exactly. And what about the words that motivated me to do such a thing? Don’t underestimate the power of the persuasive word or the small change. People are irrational, yes. But predictably so.)

So here are…

46 Pithy Persuasion Tricks
(use them ethically, and… at your own risk!)

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